Ticra Folded Paper Towel dispenser Matt Black

Shipping Policy for Savvy Trade Store

1. Shipping Methods and Carriers

We are using the services of these well-regarded courier companies:

• Our own inhouse shipping trucks
• Courier Guy

2. Shipping Costs

• Domestic Shipping:
  • For Gauteng – delivery courier fees are levied at a flat rate of R110.00 for door to door.
  • All other Areas – delivery courier fees are levied at a flat rate of  R130.00 for door to door.
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3. Processing Time

• Order Processing: Once we have received your payment, we will start processing your order. Orders will be handled within 1 - 2 working days following a quality inspection.

4. Delivery Times

• Domestic Shipping:
• Order Fulfillment:
• Gauteng: 2 to 4 working days,
• Major Cities/Towns: 4 to 5 working days,
• Remote Areas: 5 to 7 working days.

5. Shipping Restrictions

• International shipping: Currently, we only ship within South Africa and do not offer international shipping. 

6. Shipping Confirmation

• Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can track your order via our website by filling up the form.

7. Shipping Issues

• Lost or Delayed Shipments: If your order does not arrive within the estimated delivery time, please contact us at info@savvytradestore.com so we can assist you.
• Incorrect Address: Please ensure that the shipping address provided is correct. We are not responsible for orders that are not delivered due to incorrect or incomplete addresses.

8. Returns and Exchanges

• Return Policy: For information on returns and exchanges, please refer to our Return Policy Page 
• Shipping Costs for Returns: Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to an error on our part.

9. Changes to the Shipping Policy

We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the date of the modification.

10. Contact Us

If you have any questions about our shipping policy or need further assistance, please contact us at info@savvytradestore.com or +2776 730 0860.